N
NGO

non-governmental organisation

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O
operating system

This is the base software through which all the other software gains access to the hardware, memory, and connections on your device. For example, Windows allows Microsoft Word to save files and send pages to your printer. It also lets you find and sort your files. On an iPad, the IOS operating system allows the […]

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O
operations

To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfill

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P
partnership

A partnershipA partnership is an organisation owned by two or more people... More is an organisation owned by two or more people. Typically, solicitors firms and doctors surgeries are partnerships. See more about partnerships on the BBC website.  

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P
platform

The device someone uses to access a digital service. For example, a customer might use their mobile phone to view your website and another might use a desktop computer.  By being platform-independent, your website should work on both devices just as well. Read about responsive design. A system that offers a digital service.  This could […]

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P
platform interoperability

"The term interoperability in this report refers to the ability of different digital services to work together and
commu

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P
policy awareness

Making sure staff and customers know the latest policies. Making sure that if you see something wrong like a hazard you

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R
RBAC = Role Base Access Control

Role Base Access Control is a method of restricting access to a companies network based on the roles they have within th

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C
Resistance to Change

"Resistance to change is the action taken by individuals and groups when they perceive that a change that is occurring a

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R
Resistant

Not harmed or affected.

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