FAQs
Frequently asked questions
How much business time and money should I spend on social media?
Social media apps and websites bring many benefits but using them well can take up a lot of an entrepreneur's precious time. Businesses need to decide how much time and money they spend on social media based on what tangible benefits they gain. Here are the key things to consider when managing your resources in […]
What about the value of digital support services to end-users?
I am looking to set up computers in a volunteer-run local library for citizens to use the Internet to search for jobs and generate CVs. If we gained the funding for an IT company to provide the digital support services, how would the following help? This could help in 3 ways: efficient first line, […]
What will my customers expect from online services like review sites that give them financial savings?
I've seen review sites with product, service and price comparisons. What will my customers expect from online services like these that will give them financial savings? They expect that you can give them a reasonable price, keeping it affordable for others. The price match also gives some proof that it is actually better than the […]
Will digital services give me more efficient digital support for products and services?
I have a question about the value of digital services to business customers like me. I was told it would give me more efficient digital support for products and services. How would that work? The digital services would work in your favour as a lot of it nowadays is automated, meaning there is less effort […]
How can I use IT to respond more quickly to my customers?
I am constantly under pressure to get back to my customers quickly. They expect a response within minutes, and I can’t manage that. How can IT help? Is it OK to tell them an expected response time? My business changes with different clients and staffing. How would I go about communicating to customers any changes […]
