Customer Service
How can social media and other modern comms give my customers more access and engagement to me and my business?
Customers are asking for more access and engagement. They want me to use social media, chat, email, phone. How could it help and how could it save time? Having a social media page will allow you to communicate better with your customers and give them a space where they can leave any feedback they have […]
How can I use IT to respond more quickly to my customers?
I am constantly under pressure to get back to my customers quickly. They expect a response within minutes, and I can’t manage that. How can IT help? Is it OK to tell them an expected response time? My business changes with different clients and staffing. How would I go about communicating to customers any changes […]
What is the value of using digital services to meet customer and end user needs?
If you are unsure about whether to use digital services to improve your customer service then here are some reasons that should help you decide. Increased financial benefit due to customer retention and satisfaction The way that customer retention and satisfaction will lead to increased financial benefit is that you will be keeping the customers […]
What to consider in order to meet customer and end-user needs
Whenever you offer an online service to your customers there is a range of issues to prepare for. This guide will give you a starting point for the crucial areas to prepare your website, app or another interactive system, for maximum customer satisfaction. Cultural awareness and Diversity Now you are working online you expose your […]