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change management
"Change management is a structured approach to moving an organisation from the current state to the desired future state
Compliance
The action or fact of following a standard or a policy. Compliance in IT means it will work with other systems. Complia
Computer Misuse Act
The 3 main criminal acts cover under this are the
1.Unauthorised access to computer material.
2.Unauthorised access wi
content management system
A database that users can add, modify or share documents, news, images or other files, usually through a web interface t
Continual Improvement
Phase of the business systems lifecycle to use methods from quality management in order to learn from past successes and
customer relationship
"The development of an ongoing connection between a company and its customers. The relationship involves marketing commu
customer retention
Keeping your existing customers. Satisfied customers who’ve bought from you the long term are generally happier to provide references and act to refer you on to their colleagues. Customer retention is the result of efforts your organisation makes to profitably retain the customers you attract. It's well known that it is also cheaper and less […]
Resistance to Change
"Resistance to change is the action taken by individuals and groups when they perceive that a change that is occurring a
