C
customer retention

Keeping your existing customers.  Satisfied customers who’ve bought from you the long term are generally happier to provide references and act to refer you on to their colleagues. Customer retention is the result of efforts your organisation makes to profitably retain the customers you attract.  It's well known that it is also cheaper and less […]

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A
data availability

Ensuring the correct information is available to the correct authorized people when needed

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Data Integrity

Is the maintenance, assurance of accuracy and consistency of data that's is held through its life cycle

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D
data portability

Data portability is a customer's right to obtain and reuse the personal information that they have provided to a company

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D
Deming act

This should be used when planning out things in businesses and looking into the future. It starts off with a plan, what

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D
Deming Cycle The

The Deming cycle is also know as PDSA. It dates back to the 1920's when Mr. Walter A. Shewart suggested Plan Do Study Ac

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D
design

planning of new services, as well as changes and improvements to existing ones

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D
desktop applications

software installed on a personal computer that a worker uses at their desk. They may be general software packages or sp

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D
diagnosis

a structured step by step way to find out causes of a fault or issue of a computer or a technology system

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D
Digital asset management system

"Digital asset management systems are another type of CMS. They manage content with clearly defined author or ownership,

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